SHIPPING BEST PRACTICES

$500,000 In Estimated Total Shipping Savings

0$ shipping cost savings
0% reduction in gross parcel spend
0 – month savings term
Veriship _ Case Study Images (2)

About Best Home Furnishings

In 1962, two men turned their chair expertise into a yet unknown empire. More than forty years later, Best Chairs surpassed all expectations, becoming Best Home Furnishings, a name adopted to further describe the entire product line.

Family owned and operated, Best Home furnishings is growing to become one of the largest furniture manufacturers in the world, with 1000+ employees and five locations covering more than 1.1 million square feet. A $250 million company with a $1.2 million annual shipping spend, Best Home Furnishings has a customer base in all 50 states and an International presence in Canada.

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$19,000 in Projected Audit Savings During a 3-Year Term

Prior to working with Sifted, Best Home Furnishings had enough experience with carriers to know their rates could be better; however, they needed the data to ensure they were paying the correct amounts and not missing opportunities for refunds and discounts. With a simple setup process, Sifted’s technology platform was able to quickly identify and request refunds and uncover other savings opportunities. Afterward, Sifted provided ongoing auditing for additional savings over the following year and a half.

With the data acquired during Sifted's parcel audit process, several opportunities were identified for savings, returning more than $19,000 in projected audit savings over the next three years.

 

Sifted was knowledgeable, customer-friendly, and offered good follow-up that led to greater results. They helped us to jump through the necessary hoops and deal with problems when they arose. Some where down the road we will go through this process again and Sifted will be who we partner with.

Steve Wahl | Chief Financial Officer, Best Home Furnishings

More Than $500,000 In Estimated Total Partnership Savings During a 3-Year Term

When Best Home furnishings came to Sifted for help with their shipping rates, they were already looking for ways to save on their annual parcel spend. As they continued to see success with the parcel audit, they felt more comfortable taking on another project: a complete optimization of their carrier agreement. With guidance and direction from Sifted, they contacted carriers to begin the negotiation process.

First, Sifted analyzed Best Home Furnishings' shipping profile, identifying three critical areas to address within their parcel carrier agreement for long-term savings.

The incumbent carrier told Best Home Furnishings their current agreement was extremely competitive. But, Sifted's data said otherwise. Best Home Furnishings used Sifted to guide their discussions with their carrier, which resulted in a minimally improved proposal. Next, Sifted and Best Home Furnishings agreed to reach out to one carrier for a quote that potentially could be used to ensure another's proposed terms and discounts were fully optimized.

While the process was stalled at times on one carrier's end, Sifted provided significant value by following up frequently to move the project forward, helping Best Home Furnishings find savings despite potential hurdles. Eventually, the first carrier responded with a presentation that would mean substantial savings. By using language supplied by Sifted, Best Home Furnishings leveraged the significant discounts from one carrier to improve their other quote.

Initially, Sifted identified a 10-12% savings opportunity through the carrier contract negotiation engagement. But once completed, Sifted provided Best Home Furnishings an estimated savings of more than $500,000 over a 36-month term about 15% of their gross parcel spend.

Conclusion 

Best Home Furnishings brought in Sifted to evaluate their package shipments and carrier agreement because they wanted to do things the right way. They knew that optimizing their carrier agreement was about having the right data, the right guidance, and the right support when negotiations stall-and Sifted provided all that and more.

With Sifted's deep data, years of expertise, and keen understanding of how to leverage the carriers against one another without damaging pre-existing relationships, Best Home Furnishings was able to drive long-term savings the same way they prefer to do everything: the right way.

3 Phrases Best Home Furnishings Uses to Describe Working With Sifted: 

  • Customer Friendly 
  • Productive
  • Good Follow-Up
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