Evolving to the Logistics Intelligence Platform
While parcel auditing was a strong start for Kendra Scott, they needed an ongoing, deeper analysis of their shipping spend and processes to help eliminate unnecessary costs and deliver the best customer experience possible with their shipping dollars.
Kendra Scott chose the Logistics Intelligence Platform™ (VIP), a cloud-based parcel analytics technology, to provide them with unmatched data and insights to help inform their decisions.
Kendra Scott’s experience with the VIP isn’t solely about recovering parcel spend. It’s also about the invaluable intelligence the VIP reporting engine provides and how that data positively impacts the organization. Kendra Scott understood that while auditing is important, it’s also imperative to identify and address root causes in their parcel spend to improve operational challenges. This goal is accomplished by relying on parcel data intelligence provided by the VIP.
Identify - Address - Prevent
The VIP’s advanced reporting engine includes access to billions of data points, carrier benchmarking, analytics, and intelligence tools adaptive to businesses of diverse scale across a variety of industries. The transportation and logistics teams at Kendra Scott leverage this wealth of parcel data and actionable intelligence to make informed cost-conscious parcel decisions.
Empowered with Data
Kendra Scott uses the VIP dashboard to monitor their Key Performance Indicators for a snapshot of their parcel health. The functionality of the VIP makes it easy for them to communicate information from the dashboard when questions arise in the company. For a deeper dive behind the KPI’s and charts, they use the On Demand and Scheduled Reports to provide the package and charge level details behind the numbers and trends. Using the library of reports provided with the Reporting Engine, one report helped Kendra Scott realize some shipments were being sent to the wrong address. This insight allowed them to take care of address corrections before incurring a fee from the carrier. In the world of logistics and parcel shipping, data drives almost every decision, and that drives demand for quick access to reporting that provides actionable intelligence.
Reports used by Kendra Scott’s transportation team include:
- Miscellaneous Charges Report - helps their team evaluate all charges and refunds they’ve received.
- Zone and Service Distributions Report - shows the team where they’re shipping parcel to.
- Shipping Mode Report - illustrates inbound, outbound and third party shipments
Package Level Alerts
Another mechanism that provides value to the teams at Kendra Scott is the Package Level Alerts. Having these alerts in place helps them take greater control of their operations by receiving notifications when a package’s attributes are outside of normal range allowing them to take action to investigate, address and resolve.
Whether they’re looking for specific surcharges, late payments, or just want to see packages over a certain amount, the team can rest assured knowing Sifted’s alerts will notify them when it’s time to troubleshoot and potentially make changes.